TRAIN FARES FOR PEOPLE WITH REDUCED MOBILITY
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Train Fares for people with reduced mobility
Book your ticket and chaperone service
To book your ticket and take advantage of the SNCF Accès Plus chaperone service (met at a French station and escorted to your seat on the train), contact the Accès Plus centre :
- by phone on 00 33 890 640 650 (charged at international rate)
- by fax on 00 33 825 825 957 (charged at international rate)
- by e-mail : email@example.com
If you can leave your wheelchair and sit in a train seat you may book a standard seat for your journey. To comply with safety regulations, your wheelchair must be folded and stowed away. It must not obstruct the passageways. Contact the help service at the stations on your journey to book assistance.
Equipment at the stations
If you have trouble getting around
Several itineraries selected for their accessibility and marked with the "wheelchair" sign provide access to the different services (lift, help office, ticket office, car parks, toilets, etc.) and the platforms with easier access (access ramps, elevators) in French stations.
If you are blind or have a visual impairment
To facilitate your journey, several stations have special equipment, such as information in Braille or special tacticle warning systems, sometimes with sound beacons, for the blind and visually impaired.
If you are deaf or hard of hearing
To facilitate your journey, some stations have special equipment, such as induction loop systems, for the deaf and hard of hearing.
Services on board the trains
Travel in France
For your TGV and day-time INTERCITES services with booking
Some areas have been specially-adapted to allow you to travel in your wheelchair. When this area is located in 1st class, you pay only the price of a 2nd class ticket (including for your chaperone if your card mentions one).
A small wheelchair, called a "transfer chair" is available on request from the inspector. You can use this chair to get to the toilet if you cannot access it independently.
For daytime travel on the INTERCITES service with booking
You can use the spaces marked "M" or "Mutilés" where priority is for disability card holders.
Travel on iDTGV
Disabled travellers travel in first class and their chaperones travel free of charge.
Visually-impaired travellers can travel with a guide dog without paying the pet supplement.
For a free upgrade to first class and to book a ticket for your chaperone contact IDTGV customer services.
Travel on TER
Some trains have areas specially-adapted for wheelchairs. Contact Accès Plus to check that the train you intend to take is adapted for wheelchair access.
For information on how to best plan your journey, contact the Accès Plus advisors.
For travel on INTERCITES
INTERCITES trains have a Service coach with a special wide door to facilitate wheelchair access and two spaces with foldaway chairs. If you are visually impaired and are travelling with your guide dog, book seat 68 in coach 4 or 14 which have spaces free for your guide dog.
Travel on INTERCITES DE NUIT trains (night service in France)
When booking remember to request a bottom couchette for ease of access.
Travel in Europe
Thalys (travel between France, Belgium, Germany and the Netherlands)
Travellers in wheelchairs
There is a special area for wheelchair users in coaches 1, 11 and 21. There are also special disabled toilets nearby.
Eurostar (travel between France, Belgium and the UK)
Travellers in wheelchairs
There is a special area for wheelchair users in Standard Premier and Business Premier classes. The person accompanying the disabled traveller enjoys a discount for travel in the same Standard Premier or Business Premier class coach.
To book your place and take advantage of the free upgrade, contact an agent at the station and show your disability card.
Assistance is also available for checking in and getting on and off the train.
In stations with a porter service (London St Pancras International, Paris Gare du Nord and Lille Europe), there is a free luggage transport service (maximum two medium-sized cases and a small piece of hand luggage per person).
If you request only the porter service for your luggage (and no other assistance), a charge applies. Where this service is available, payment is made at the station.
To use this service you must go to check-in at least 60 minutes prior to departure (40 minutes if you have a carte blanche Eurostar™ or are travelling in Business Premier).
TGV Lyria (travel between Switzerland and France)
In coaches 1 and 11 there is a place reserved for wheelchair users in 1st class. To book your place and take advantage of the free upgrade, contact an agent at the station and show your disability card.
Special areas are available in 1st Class for wheelchair travellers. The person travelling with you benefits from an Accompanying person fare, when presenting your card and if stated on the card.
From outside France, to book, contact us on 00 33 8 92 35 35 35 (calls charged at the international rate, plus any applicable operator surcharge).
TGV and ICE (travel between France and Germany)
4 places in 1st class in coach 1 are reserved for wheelchair users.